Services

Servicing our customers is our top priority. We think of ourselves as your out-sourced information systems department, always available to help you meet the changing demands of your business.

Customer Support - The AGIS Difference

Dedicated support personnel will help you every step of the way. You will know them and they will know you and your business, so there is no need to explain your business or process every time you call.

We service our own software, we know it inside and out. Our first-response support team is both senior and technical. Engineers can often troubleshoot and resolve issues in your system on the spot.

Types of Service

Basic Support and Troubleshooting

Basic Support includes responding to phone calls, emails and support tickets.

Training and Business Process Consulting

Assistance in defining and structuring internal policies for working with AGIS software

Training users on existing features, processes and other software functionality

Web-based training sessions

Data Migration

We assist our clients with migrating their data using aACE’s built-in data migration tools.

Reports and Exports

We create reports and exports to help our clients answer specific questions. Many of these are covered free of charge under the AGIS Maintenance Program.

Customization

Development to meet unique needs or adding functionality that is not included out‑of‑the‑box.