Servicing our customers is our top priority. We think of ourselves as your out-sourced information systems department, always available to help you meet the changing demands of your business.
Customer Support - The AGIS Difference
Dedicated support personnel will help you every step of the way. You will know them and they will know you and your business, so there is no need to explain your business or process every time you call.
We service our own software, we know it inside and out. Our first-response support team is both senior and technical. Engineers can often troubleshoot and resolve issues in your system
on the spot.
Types of Service
Basic Support and Troubleshooting
Basic Support includes responding to phone calls, emails and support tickets.
Training and Business Process Consulting
- Assistance in defining and structuring internal policies for working with AGIS software
- Training users on existing features, processes and other software functionality
- Web-based training sessions
We assist our clients with migrating their data using aACE’s built-in data migration tools.
Reports and Exports
We create reports and exports to help our clients answer specific questions. Many of these are covered free of charge under the AGIS Maintenance Program.
Development to meet unique needs or adding functionality that is not included out‑of‑the‑box.